This Refund Policy describes when Vestrum LLC issues refunds for the Service. It restates, and is subject to, Section 15 of the Terms of Service. If this Policy and the Terms conflict, the Terms control.
1. Who Issues Refunds
Payments are processed by Stripe on behalf of Vestrum LLC. Eligible refunds are issued by Vestrum through Stripe to the original payment method.
2. Monthly Plans
Monthly plans: fees are non-refundable except where required by law.
3. Annual Plans
Annual plans: if Customer cancels within the first three (3) months of an annual term, Customer will receive a refund of the fees paid for the remaining, unused months of that term, provided that the months already used are re-rated and charged at Vestrum's then-current non-discounted monthly rate (rather than the discounted annual rate) for the period of actual use, with the difference deducted from the refund. Cancellations after the first three (3) months of an annual term are not eligible for any refund. This is the sole refund available under the Terms; no other refunds are provided except where required by law.
4. Usage Packages (Minutes and SMS)
Calling minutes and SMS messages may also be purchased in pre-paid packages (“Usage Packages”). Customer may configure each Usage Package to auto-renew automatically upon exhaustion or expiration of its billing cycle, or to renew only when manually initiated by Customer once the package is used up; Customer's selected renewal method controls until changed in account settings. Minutes and SMS messages included in a Usage Package do not expire and carry over from one billing month to the next for as long as Customer's account remains active, regardless of whether the Usage Package itself is on auto-renewal or manual renewal. Unused minutes or SMS messages are forfeited without refund if the account is cancelled or terminated, except where a refund is otherwise required under Section 15 of the Terms of Service or by law. Usage Packages are otherwise subject to the same non-refundable treatment as monthly plan fees, unless Vestrum's pricing materials state otherwise for a specific package at the time of purchase.
5. Numbers and Usage-Based Charges
Usage-based charges (including numbers and porting) accrue based on actual usage shown in the applicable pricing materials and may be billed automatically or on request, at Customer's configuration. Those charges are non-refundable except where a refund is otherwise required under Section 15 of the Terms of Service or by law.
6. How to Request a Refund or Cancel
Subscriptions automatically renew unless cancelled before renewal through Customer's account settings or by contacting owners@vestrumllc.com. Include the workspace name, Stripe receipt or payment identifier, and what you purchased. Vestrum aims to respond within two business days.
7. Chargebacks
If you dispute a charge with your bank, Stripe and card networks handle the case. Contact Vestrum first so an eligible refund can be issued without a chargeback.
8. Contact
Questions may be directed to Ahmed Tarek Ali, Co-Founder/Manager of Vestrum LLC, at owners@vestrumllc.com.